Frequently Asked Questions
Everything you need to know about your LeoDaniels shopping experience.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all domestic orders. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days via insured carriers.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you may return or exchange your item within 30 days of delivery, provided it is in its original, unworn condition with all security tags intact.
Do you offer a warranty on your jewelry?
Yes, every LeoDaniels piece comes with a limited lifetime warranty covering manufacturing defects. We also provide one complimentary professional cleaning and inspection per year to ensure your jewelry remains in pristine condition.
Are your diamonds and gemstones ethically sourced?
Sustainability and ethics are at our core. We strictly adhere to the Kimberley Process and only work with suppliers who guarantee that all diamonds and gemstones are conflict-free and responsibly sourced.
Can I customize an existing design or create something unique?
Absolutely. Our master jewelers specialize in custom designs. You can work directly with our consultants to modify an existing piece or create a one-of-a-kind heirloom from scratch.
How do I determine my correct ring size?
To ensure a perfect fit, we offer a complimentary physical ring sizer that can be mailed to your home. Alternatively, you can download our printable size guide located on any product page.